A. Personal Information
- Full name
- Email address
- Mobile number
- Gender
- Profile photo (if uploaded)
- Government-issued IDs (Aadhaar, PAN, driver’s license, etc.)
- Bank details for partners (account number, IFSC code, etc.)
INCA – Privacy Policy
Effective Date: 9th May 2025
At INCA, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application, website, and related services (collectively referred to as the “Platform”).
By accessing or using INCA, you agree to the collection and use of your personal information as described in this policy.
1. Information We Collect
B. Location Data
We collect real-time GPS data to provide accurate pickup and drop locations, enable live tracking, and improve service availability. Location data is collected only with your explicit permission.
C. Ride & Booking Details
- Ride type and vehicle type
- Pickup and drop addresses
- Time and date of booking
- Driver/customer name and ID
- Fare breakdown and payment method
- Cancellation reason (if applicable)
D. Device and Technical Information
We collect:
- Device model and OS
- IP address
- App version
- Crash logs
- Usage patterns
2. How We Use Your Information
- Facilitate bookings and connect users with service providers
- Process payments and send receipts
- Communicate with users about ride status, confirmations, and support queries
- Verify driver and vendor identities
- Provide location-based services like route optimization and surge pricing
- Improve app functionality and user experience
- Ensure compliance with legal and safety regulations
- Use aggregated (non-personal) data for analytics and operational planning
3. Sharing of Information
INCA does not sell or rent your personal information to third parties. However, we may share data in the following cases:
- With Drivers/Vendors: Customers’ pickup location, name, and contact details are shared with assigned service providers to complete bookings.
- With Customers: Driver name, vehicle details, and live tracking are shared with customers for transparency and safety.
- With Payment Processors: To process transactions securely.
- With Law Enforcement: If required by law or legal proceedings.
- With Service Providers: Trusted vendors may handle hosting, analytics, or support under strict confidentiality agreements.
4. Data Storage and Security
Your personal data is stored on secure servers. We use encryption, access controls, and firewall protection to prevent unauthorized access, loss, or misuse of your information. Although we strive to protect your data, no method of transmission over the internet is completely secure. Users are responsible for safeguarding their account credentials.
5. Cookies and Tracking Technologies
Our app may use cookies or similar technologies to remember user preferences, track session data, and improve app performance. You can control cookie behavior through your device or browser settings.
6. Your Rights
- View and update your personal information through the app
- Request deletion of your account and personal data
- Withdraw consent to data collection (e.g., disable location tracking)
- Contact us for clarification or complaints regarding data handling
- We may retain certain information where required by law or for security reasons.
7. Children’s Privacy
INCA does not knowingly collect personal data from children under the age of 18. If we discover that we have collected data from a minor without appropriate consent, we will take steps to delete it immediately.
8. Changes to This Policy
INCA reserves the right to update this Privacy Policy at any time. Changes will be posted on the platform, and the revised date will be updated. Continued use of the app after any modifications implies acceptance of the new terms.
9. Contact Us
If you have any questions, feedback, or concerns regarding our privacy practices, please contact us at:
📍Bhabla Kalibari, Basirhat, North 24 Parganas, Kolkata – 743422